Terms & Conditions

Welcome to Bramble & Paw. These Terms & Conditions govern your use of our website www.brambleandpaw.co.uk and the purchase of products from us. By using our site or placing an order, you agree to these terms. Please read them carefully.

1. About Us

Bramble & Paw is a UK-based online pet retailer. Our registered address is 353 High Street North, Manor Park, London E12 6PQ. You can contact us at info@brambleandpaw.co.uk.

2. Using Our Website

By using our website, you confirm that you are at least 18 years old, or are accessing the site under the supervision of a parent or guardian. You agree to use the site lawfully and not to misuse it in any way that could damage it or impair its availability to others.

3. Products

We take care to describe and picture our products as accurately as possible. However, slight variations in colour, size, or appearance may occur, particularly due to screen settings. All products are subject to availability, and we reserve the right to withdraw or amend any product without notice.

4. Pricing

All prices are shown in pounds sterling (£) and include VAT where applicable. Delivery charges are shown separately at checkout. While we make every effort to ensure prices are correct, errors may occasionally occur. If we discover a pricing error on an item you have ordered, we'll contact you to confirm whether you wish to proceed at the correct price or cancel the order.

5. Orders

When you place an order, you'll receive an email acknowledging receipt. This does not mean your order has been accepted. A contract between us is formed only when we dispatch your order and send confirmation. We reserve the right to refuse or cancel any order, for example if the product is out of stock, there has been a pricing error, or we suspect fraudulent activity.

6. Payment

Payment is taken at the time of order through our secure payment providers. We accept [Visa, Mastercard, PayPal, Shopify Payments, and other methods shown at checkout]. All payment details are processed securely, and we do not store your full card details.

7. Delivery

We aim to deliver your order within the timeframes set out in our [Shipping Policy]. Delivery times are estimates and are not guaranteed. Risk in the goods passes to you on delivery. Please refer to our Shipping Policy for full details of costs and timescales.

8. Returns & Refunds

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, and to return items within a further 14 days for a refund. Certain items may be excluded for hygiene reasons. Full details of how to return an item are set out in our [Returns & Refunds Policy]. This does not affect your statutory rights under the Consumer Rights Act 2015.

9. Your Statutory Rights

Nothing in these terms affects your legal rights as a consumer. Goods must be as described, fit for purpose, and of satisfactory quality. If an item is faulty, you may be entitled to a repair, replacement, or refund.

10. Intellectual Property

All content on this website, including text, images, logos, and branding, is owned by or licensed to Bramble & Paw and is protected by copyright and other intellectual property laws. You may not reproduce, copy, or use any content without our written permission.

11. Limitation of Liability

We take all reasonable care to ensure our website and products meet your expectations. However, to the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our site or products. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Privacy

Your use of our website is also governed by our [Privacy Policy], which explains how we collect and use your personal data.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in force at the time you place an order will apply. Please check this page periodically for updates.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📧 info@brambleandpaw.co.uk
📮 353 High Street North, Manor Park, London E12 6PQ