FAQ's
What does Bramble & Paw sell?
We offer carefully selected pet products for dogs and cats, including beds, safety trackers, walking gear, grooming and care items, and everyday essentials chosen for comfort, quality and practical use.
How do I place an order?
Choose your products, add them to your basket, and complete checkout using one of the available payment methods. You will receive an order-confirmation email after placing your order.
Which payment methods do you accept?
We accept the payment methods displayed at checkout. These currently include Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.
How much is UK delivery?
Free UK delivery on all orders. We currently deliver within the United Kingdom only and do not offer international delivery at this time.
How long does delivery take?
Estimated UK delivery time is 4β6 working days. Orders placed before 12:00pm on a working day are normally processed the same day. Delivery times begin after your order has been processed and dispatched.
Can I track my order?
Yes. Where tracking is available, you will receive tracking details by email after your order has been dispatched.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel your order. We will try to help, but changes may not be possible once the order has been processed or dispatched.
Can I return an item?
Yes. We offer 30-day returns. Eligible unwanted items can be returned if you notify us within 30 days of receiving your order. Returned items must be unused, clean, in their original condition, and returned with their original packaging and labels. Full details are on our Returns and Refund Policy page.
Who pays for return postage?
You are responsible for return postage when returning an unwanted item. We will cover reasonable return costs where the item is faulty, damaged, incorrect, or misdescribed.
How long do refunds take?
Once your return has been received, inspected, and approved, your refund will normally be processed within 7 working days. Your bank or payment provider may take additional time to show the refund in your account.
What should I do if my item is damaged or incorrect?
Contact us as soon as possible and provide your order number, a description of the problem, and clear photographs of the product and packaging. We will arrange an appropriate replacement, refund, or other solution.
How can I contact Bramble & Paw?
Email: info@brambleandpaw.co.uk
Telephone: 07424 398537
Postal address:
Bramble & Paw Ltd
228 Plashet Grove
London
E6 1DA
Company Number: 17309487