FAQ's

What does Bramble & Paw sell?

We offer carefully selected dog products, including beds, toys, accessories, and everyday essentials designed for comfort, quality, and practical use.

How do I place an order?

Choose your products, add them to your basket, and complete checkout using one of the available payment methods.

You will receive an order-confirmation email after placing your order.

Which payment methods do you accept?

We accept payment methods displayed at checkout, which may include:

  • Visa
  • Mastercard
  • PayPal
  • Shopify Payments

How much is UK delivery?

For Mainland UK:

  • Standard delivery: £3.99
  • Free standard delivery: Orders over £50
  • Express delivery: £8.00

Additional charges may apply to Northern Ireland, the Scottish Highlands, islands, and other non-mainland locations.

How long does delivery take?

Estimated Mainland UK delivery times are:

  • Standard delivery: 3–5 working days
  • Express delivery: 1–2 working days

Delivery times begin after your order has been processed and dispatched.

Can I track my order?

Yes. Where tracking is available, you will receive tracking details by email after your order has been dispatched.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel your order.

We will try to help, but changes may not be possible once the order has been processed or dispatched.

Can I return an item?

Yes. Eligible unwanted items can generally be returned if you notify us within 14 days of receiving your order.

Returned items must be unused, clean, in their original condition, and returned with their original packaging and labels.

Who pays for return postage?

You are responsible for return postage when returning an unwanted item.

We will cover reasonable return costs where the item is faulty, damaged, incorrect, or misdescribed.

How long do refunds take?

Once your return has been received, inspected, and approved, your refund will normally be processed within 5–10 working days.

Your bank or payment provider may take additional time to show the refund in your account.

What should I do if my item is damaged or incorrect?

Contact us as soon as possible and provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product and packaging

We will arrange an appropriate replacement, refund, or other solution.

How can I contact Bramble & Paw?

Email: info@brambleandpaw.co.uk
Telephone: 07424 398537

Postal address:
Bramble & Paw
228 Plashet Grove
London
E6 1DA