Shipping Policy

Last updated: 6 August 2026

Thank you for shopping with Bramble & Paw. This Shipping Policy explains where we deliver, the services available, estimated delivery times, charges, and how to track your order.

1. Where We Deliver

We currently deliver within the United Kingdom only. We do not offer international delivery at this time.

If you have a question about delivery to your address, please contact us:
Email: info@brambleandpaw.co.uk
Telephone: 07424 398537

2. Delivery Options and Estimated Times

Mainland UK

• Standard Delivery: 3–5 working days — Free

Delivery times begin once your order has been processed and dispatched.

Non-Mainland UK

Scottish Highlands — £16.00, two-day service
Postcodes: AB31–AB56, G83, FK17–FK21, PH1–PH26, PH30–PH41, PH49–PH50

Scottish Islands, Isle of Man, Isle of Wight and Isles of Scilly — £20.00, two-day service
Postcodes: HS1–HS9, KA27–KA28, IV1–IV63, KW1–KW17, PA20–PA49, PA60–PA78, PH42–PH44, PO30–PO41, ZE1–ZE3, IM, TR21–TR25

Northern Ireland — £14.00, two-day service
All BT postcodes

3. Order Processing

Orders placed before 12:00pm on a working day are normally processed the same day. Orders placed after 12:00pm, at weekends, or on UK bank holidays are normally processed the next working day.

Working days are Monday to Friday, excluding UK bank holidays.

Processing may take longer during busy periods, promotional events or unexpected operational delays.

4. Delivery Timeframes

Delivery times are estimates and are not guaranteed. Orders may occasionally be delayed by courier delays, severe weather, public holidays, transport disruption, incorrect delivery details, or unusually high order volumes.

We will make reasonable efforts to keep you informed if we become aware of a significant delay affecting your order.

5. Tracking Your Order

Once dispatched, you will receive a confirmation email with tracking information where available. Please allow some time for the courier's system to update after you receive the dispatch confirmation.

6. Delivery Address

Please check your delivery details carefully before completing checkout. We may not be able to change the address once an order has been processed or dispatched.

Bramble & Paw is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, missing flat or unit numbers, incorrect postcodes, a recipient being unavailable, or a parcel not being collected from the courier.

7. Missed and Failed Deliveries

If no one is available to receive the delivery, the courier may leave the parcel in a safe place, deliver to a neighbour, take it to a collection point, attempt delivery again, or return it to us. Please follow the courier's instructions.

Where an order is returned to us because the address was incorrect, the parcel was refused, or it was not collected, additional delivery charges may apply before we can resend it.

8. Shipping Restrictions

Some products may be subject to delivery restrictions due to size, weight, packaging requirements or courier restrictions. We will contact you if a product cannot be delivered to your address or if additional charges apply.

9. Damaged or Missing Parcels

Please inspect your parcel as soon as possible after delivery. If it arrives damaged, contains an incorrect item, or something is missing, contact us promptly with:

• Your order number
• A description of the issue
• Photographs of the parcel and products where possible
• Photographs of any visible damage to the packaging

Email: info@brambleandpaw.co.uk
Telephone: 07424 398537

We will investigate and arrange an appropriate solution.

10. Contact Us

Bramble & Paw
228 Plashet Grove
London
E6 1DA

Email: info@brambleandpaw.co.uk
Telephone: 07424 398537
Company Registration No. 17309487