Privacy Policy

Last updated: 17 July 2026

Bramble & Paw (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

By using our website, www.brambleandpaw.co.uk, creating an account, contacting us, or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

For the purposes of UK data protection law, the data controller is:

Bramble & Paw
228 Plashet Grove
London
E6 1DA

For questions about this Privacy Policy or your personal data, contact us using the following details:

Email: info@brambleandpaw.co.uk
Telephone: 07424 398537

2. Information We Collect

We may collect and process the following types of personal information:

Information You Give Us

This may include your:

• Name
• Delivery address
• Billing address
• Email address
• Telephone number
• Payment details
• Account information
• Order details

We may collect this information when you place an order, create an account, subscribe to marketing communications, complete a contact form, or communicate with us.

Information We Collect Automatically

When you visit or use our website, we may automatically collect certain information, including:

• Your IP address
• Browser type and version
• Device type and operating system
• Pages viewed
• Time spent on the website
• Website activity and interactions
• Referring website or source
• Cookie and analytics information

This information may be collected through cookies and similar technologies.

Communications

We may collect any information you provide when you contact us through:

• Email
• Telephone
• Contact forms
• Social media
• Customer support channels

3. How We Use Your Information

We may use your personal information to:

• Process, manage, and fulfil your orders
• Arrange delivery of your purchases
• Take payments and manage refunds or returns
• Send order confirmations and dispatch notifications
• Provide service-related updates
• Respond to your enquiries
• Provide customer support
• Manage your customer account
• Send marketing communications where you have given consent
• Personalise and improve your shopping experience
• Improve our website, products, and services
• Analyse website performance and customer behaviour
• Detect and prevent fraud or misuse
• Protect the security of our website and business
• Meet our legal, regulatory, tax, and accounting obligations

4. Legal Bases for Processing

We rely on one or more of the following legal bases when processing your personal information under the UK General Data Protection Regulation (“UK GDPR”):

• Contract: Where processing is necessary to process, manage, and deliver your order or provide a service you have requested.
• Consent: Where you have agreed to receive marketing communications or allowed certain cookies. You may withdraw your consent at any time.
• Legal obligation: Where processing is required to meet tax, accounting, regulatory, or other legal requirements.
• Legitimate interests: Where processing is necessary to operate and improve our business, prevent fraud, secure our website, and provide effective customer service, provided these interests do not override your rights and freedoms.

5. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information with trusted third parties that help us operate our business and provide our services, including:

• Shopify, which hosts and supports our online store
• Payment providers, such as Shopify Payments, PayPal, or Stripe
• Banks and financial institutions involved in processing transactions
• Couriers, delivery companies, and fulfilment partners
• Marketing, advertising, and email platforms where you have provided consent
• Website analytics and technology providers
• Professional advisers, including accountants, insurers, and legal advisers
• Regulators, government bodies, law enforcement agencies, or other authorities where required by law

These third parties are only permitted to access the personal information necessary to perform their services. They are expected to keep your information secure and process it in accordance with applicable data protection laws.

6. International Transfers

Some of our service providers may store or process your personal information outside the United Kingdom.

Where your data is transferred internationally, we take appropriate steps to ensure it remains protected in accordance with UK data protection law.

These safeguards may include:

• Transfers to countries recognised as providing an adequate level of data protection
• Standard contractual clauses approved under UK data protection law
• The UK International Data Transfer Agreement
• Other legally approved transfer mechanisms

7. How Long We Keep Your Data

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

We may also retain information where required to meet legal, tax, accounting, regulatory, or reporting obligations.

Order and transaction records are typically retained for up to six years to meet HM Revenue & Customs and accounting requirements.

The exact retention period may depend on:

• The type of information
• The reason it was collected
• Whether there is an ongoing customer relationship
• Legal or regulatory requirements
• Whether the information is required to resolve a complaint or dispute

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

8. Cookies

Our website uses cookies and similar technologies to:

• Help the website function correctly
• Remember your preferences
• Maintain your shopping basket
• Analyse website traffic and performance
• Understand how visitors use our website
• Personalise your experience
• Support marketing and advertising activities where permitted

You can manage, reject, or disable non-essential cookies through our website’s cookie banner or your browser settings.

Disabling certain cookies may affect how some parts of the website function.

For further information about the cookies we use, please read our Cookie Policy.

9. Marketing Communications

We may send you marketing emails or other promotional communications where you have given us permission or where otherwise permitted by law.

Marketing communications may include:

• Product updates
• Special offers
• Discounts
• News
• Promotions
• Information about our services

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in a marketing email
• Contacting us at info@brambleandpaw.co.uk
• Calling us on 07424 398537

Unsubscribing from marketing communications will not prevent us from sending essential service messages relating to your orders, payments, deliveries, returns, or account.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of how we process your information
• Object to certain types of processing
• Withdraw your consent at any time
• Request a copy of your information in a portable format
• Object to direct marketing
• Lodge a complaint with the Information Commissioner’s Office (“ICO”)
• These rights may be subject to certain legal conditions and exemptions.

To exercise any of these rights, contact us using the details below:

Email: info@brambleandpaw.co.uk
Telephone: 07424 398537

We may need to verify your identity before responding to your request.

You may also make a complaint to the ICO by visiting www.ico.org.uk.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Accidental loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to employees, contractors, and service providers who need it for legitimate business purposes.

Payment transactions are encrypted and processed securely by our payment service providers. We do not directly store complete payment card details.

Although we take reasonable steps to protect your data, no method of online transmission or electronic storage is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of those third parties. When you follow a third-party link, you should review that organisation’s privacy policy before providing personal information.

13. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16 without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website or services
• Changes to legal or regulatory requirements
• Changes to how we collect or use personal information

Any changes will be published on this page with a revised “Last updated” date.

We recommend reviewing this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

15. Contact Us

For questions about this Privacy Policy, your personal information, or how we handle your data, contact us using the details below:

Bramble & Paw

Postal address:
228 Plashet Grove
London
E6 1DA

Email: info@brambleandpaw.co.uk
Telephone: 07424 398537