Privacy Policy
Last updated: [Today]
Bramble & Paw ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it. By using our website www.brambleandpaw.co.uk and placing an order with us, you agree to the practices described below.
1. Who We Are
For the purposes of data protection law, the data controller is Bramble & Paw, 353 High Street North, Manor Park, London E12 6PQ. If you have any questions about this policy or your data, contact us at info@brambleandpaw.co.uk.
2. Information We Collect
We may collect and process the following information:
- Information you give us: your name, delivery and billing address, email address, phone number, and payment details when you place an order or create an account.
- Information we collect automatically: details of your visits to our site, including IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies.
- Communications: any information you provide when you contact us by email, phone, contact form, or social media.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including arranging delivery
- Take payment and manage refunds or returns
- Send order confirmations, dispatch notifications, and service updates
- Respond to your enquiries and provide customer support
- Send marketing communications, where you have consented
- Improve our website, products, and services
- Detect and prevent fraud, and meet our legal obligations
4. Legal Bases for Processing
We rely on the following legal bases under UK GDPR:
- Contract: to process and deliver your orders
- Consent: to send marketing emails, which you can withdraw at any time
- Legal obligation: to keep records for tax and accounting purposes
- Legitimate interests: to improve our services and prevent fraud, balanced against your rights
5. Sharing Your Information
We do not sell your personal data. We share it only with trusted third parties who help us run our business, including:
- Shopify, which hosts our online store
- Payment providers (such as Shopify Payments, PayPal, or Stripe) to process payments securely
- Couriers and fulfilment partners to deliver your order
- Marketing and email platforms, where you have consented
- Professional advisers and authorities, where required by law
These parties only access the data needed to perform their services and are required to keep it secure.
6. International Transfers
Some of our providers may store or process data outside the UK. Where this happens, we take steps to ensure your data is protected by appropriate safeguards, such as standard contractual clauses or an adequacy decision.
7. How Long We Keep Your Data
We keep your personal information only as long as necessary to fulfil the purposes described above, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 6 years to meet HMRC requirements.
8. Cookies
Our website uses cookies to help it function, analyse traffic, and personalise your experience. You can manage or disable cookies through your browser settings or our cookie banner. For more detail, see our [Cookie Policy].
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data in certain circumstances
- Object to or restrict how we process your data
- Withdraw consent to marketing at any time
- Request a copy of your data in a portable format
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at info@brambleandpaw.co.uk. To make a complaint to the ICO, visit ico.org.uk.
10. Data Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Payment transactions are encrypted and processed securely by our payment providers.
11. Children's Privacy
Our website is not directed at children, and we do not knowingly collect data from anyone under 16 without parental consent.
12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
13. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
📧 info@brambleandpaw.co.uk
📮 353 High Street North, Manor Park, London E12 6PQ